You can trust our reviews. How we calculate reviews on our site.
All our reviews are based on reviews made by customers who actually paid for a service on our platform. We do not allow random reviews. We work with our service providers to have them fix any customer issues. Service providers who do not comply are immediately removed from our platform.
We pride ourselves to providing accurate reviews of our service providers. Generally, only 76% of service providers are approved to be on our platform. Less than 2% are later removed and we think that is too high.
Google does a fair job of removing fake reviews, but the fact that anyone can randomly post reviews, good or bad, makes it easy to manipulate reviews on Google and most other platforms. WetCrow.com reviews are always 100% accurate from our customers who already paid and used our services.
Some of our categories and locations may appear to have lower ratings, due to us just entering that area or adding a new category. Here is how we calculate reviews for new service providers:
- Service providers send us 10 references of customers they serviced before. Obviously, these will always be great references.
- We then grab the negative reviews for the last 90 days from Google, TrustPilot.com and other venues. This may make their rating look lower. If ther rating falls below 4.5%, we don't allow them on our site.
- We feel this is the best method for rating new service providers. This may explain why we only onboard 76% of service providers.
- It is extremely rare for any service provider to have a perfect 5.0 rating. We tend to have that happen only in low voulme areas.
- We do remove all ratings of service providers removed from our platform because they will no longer be providing service on our platform.
- Our general average rating across the board is currently 4.78. In areas we are busier, our ratings tend to approach 4.9. We always strive to better our ratings because we want our custoemrs to have a fantastic experience.
- Regardless of the reviews, we always are obsessed with making things right all the time. This is what makes us the best in the business. This is how things should be.